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Our Work
Creating tangible pathways, getting you where you need to go
Using customer research and improving UX with an energy comparison website
EME is an energy comparison site that aims to provide unbiased comparison of all energy plans available to Australian consumers. Our brief was to improve the EME site so that the Australian public can easily and intuitively decide on what energy provider is best for them and their living situation.
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Customer Research and Service Design for a new subscription service
Conceptualise and deliver a new subscription service that would satisfy the needs of a board range of customers and provide the business with the ability to easily and seamlessly identifying betting behaviour and feed that back into business processes and intelligence.
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Helping a startup define their vision to present to their investors
A fresh way to search for a rental property that considers your lifestyle and gives the renter location possibilities that matches their needs
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Using design thinking to create a data strategy
A leading global resident and property management platform for higher education aims to help its customer communities thrive through improving their data and analytics solutions. Eliiza were asked to conduct a discovery to identify a Now, Next, Later roadmap for data use cases. Pretzel Lab were brought on to support with user interviews, which were used to identify some of the data use cases from a user perspective.
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Improving User Experience in an AI document processing tool
"Massive thank you to the Pretzel team for all your help so far with the Eliiza Thea product. It's so amazing to see how you work your magic with the designs and user flows. You have all been so awesome to work with!" - Akshay Santosh (Product Owner)
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Construction analytics portal delivering actionable insight
An analytics portal for a global construction company that provides accurate and realtime information for their 100’s of projects around the world. It might sound crazy but we decided to speak to the users before we built it :)
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Creating personalised healthcare experiences
A leading private health insurer who are looking to fundamentally change the way they interact with their customers by creating personalised experiences that deliver better health outcomes faster, through patient led care.
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Bringing an energy organisation closer to its customers
An uplifted mobile experience for smarter, more concise communications and a refreshed customer-centric mindset: this is what we achieved for a national energy operator.
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Design thinking to accelerate strategic growth
Identify strategic business partners equals greater growth, and for one client, developing a framework to do just that is what we set out to achieve.
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A smarter approach to marketing & analytics
Designing a marketing engine for a telco giant that streamlines the sales process to effectively target the right customer, with the right message, at the right time.
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Reimagining the city planning process to better include citizens
Our client wanted to rethink their approach to engage with Melbourne citizens during city planning, so they feel more empowered to participate in the decisions that impact the place they live.
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